The World, Residences at Sea has celebrated a major achievement by one of its most dedicated crew members. The mixologist Pamela Lagura from the Philippines was named a Star Employee by Leading Quality Assurance (LQA).

With nearly 24 years of service aboard The World, Residences at Sea, Lagura has become a familiar and respected face for residents known for her professionalism, warmth, and outstanding guest engagement.

Serving on one of the world’s most unique residential cruise ships, Pamela Lagura has spent almost a quarter of a century perfecting her craft and building lasting relationships with guests.

Her ability to deliver personalized service, remember preferences, and create a welcoming atmosphere has helped define the onboard experience for thousands of travelers over the years.

According to The World, her passion for hospitality and consistent high standards continue to “set the benchmark” for service across the vessel.

Recognition from a Global Hospitality Leader

LQA works with luxury hospitality brands in more than 130 countries, setting international standards for guest experience and service quality. Its assessment system is widely regarded as a global benchmark in the luxury sector.

The organization’s principles have been integrated into The World’s own Standards of Excellence, making Lagura’s recognition especially meaningful.

Her daily work reflects LQA’s core values: attention to detail, genuine care for guests, and delivering memorable experiences at every interaction.

Edward Hooper, CEO of LQA, publicly congratulated Pamela and The World team, saying:

“Exceptional people rise up from exceptional teams, and it’s clear you have both.”

His message highlighted not only Lagura’s individual achievement, but also the strong culture of service onboard the ship.

Proud Moment for Filipino Crew

Pamela’s recognition is also a proud moment for the Filipino maritime community, which plays a vital role in the global cruise industry.

Her long-term commitment and success serve as an inspiration for many crew members who build lifelong careers at sea through dedication, resilience, and professionalism.

Celebrating Crew Excellence

Stories like Pamela Lagura’s remind the industry that behind every luxury cruise experience are hardworking crew members who consistently go above and beyond.

After nearly 24 years of service, her LQA Star Employee award stands as well-deserved recognition of a career built on passion, loyalty, and excellence.

Congratulations to Pamela and the entire team aboard The World on this outstanding achievement.