Kenya’s tourism industry is pushing back against what it calls "misleading and unnecessarily alarming" reports following an incident involving tourists who arrived in Mombasa on the cruise ship Crystal Symphony. Officials have reaffirmed the country's commitment to visitor safety while addressing concerns over the event.

In a joint statement, the Kenya Coast Tourism Association (KCTA), Kenya Association of Hotel Keepers and Caterers (KAHC), and Kenya Association of Tour Operators (KATO) condemned what they described as sensationalized media coverage. The incident, which occurred on March 31, 2025, involved the theft of a visitor’s phone in Mombasa’s central business district.

KCTA Chairman Victor Shitakha criticized the exaggerated reporting, warning that misinformation could harm Kenya’s tourism sector, which contributes over 10% of the country’s GDP.

Mombasa County Commissioner Mohamed Noor clarified that the incident involved two street boys stealing a tourist’s phone, contrary to reports suggesting a more severe attack.

"We have made arrests and are actively pursuing other suspects. Security measures are being strengthened along the Kenyan coast to ensure the safety of both visitors and residents," Noor stated.

The commissioner assured tourists that Kenya remains a safe, vibrant, and welcoming destination, especially as the country enters the busy Easter holiday period.

"As we usher in the Easter holidays, I want to reassure all visitors of their safety across Kenya’s renowned tourism attractions along the coast," Noor added.

Kenyan tourism officials remain committed to ensuring secure and enjoyable experiences for all travelers, emphasizing that isolated incidents should not overshadow the country’s reputation as a leading global destination.