Skip to main content

Crew Letter: My Experience Working on a Disney Cruise Line

I started my first contract as a crew member on one of the world’s most renowned cruise lines, Disney Cruise Line. I was assigned as a Galley Steward on the Disney Dream, and I approached my work with utmost seriousness and discipline. My contract was set for seven months, and I dedicated myself fully to my responsibilities, never seeking conflict and always focused on working hard.

 

Unfortunately, during my contract, I experienced an extremely distressing incident. A commit chef—whose name I have forgotten, touched my genital area. I am a heterosexual male, and this was completely unwanted. I immediately reported the incident to HR. Sadly, there were no witnesses, no CCTV footage, and the case was dismissed, with HR siding with the perpetrator.

 

Despite this, I continued my work diligently, month after month. Later, a First Steward from Indonesia, joined the Disney Dream. He had previously stepped up as Chief Steward on the Disney Fantasy. From the beginning, he was disliked by the Galley Steward crew for being authoritarian, overly ambitious, and oppressive, particularly toward fellow Indonesians, while showing fear toward Caribbean and Latin crew members.

 

Before he arrived, I worked in the potwash area with a small team of three. When he took over, I was reassigned to the pastry area and forced to work night shifts alone. I continued this routine for several months until it became physically overwhelming. I collapsed due to exhaustion and difficulty breathing and was taken to the ship’s medical center. I began feeling better, but at 7 a.m., Disney transferred me to an onshore hospital, where I was admitted for a full day. After thorough examination, the doctors declared me completely healthy, and there was official documentation to prove it.

 

However, shortly after being cleared, Disney repatriated me to Indonesia. They claimed I needed further treatment, even though medical records confirmed I was fully healthy. Back in Indonesia, I regularly followed up with Disney to inquire about when I could rejoin the ship. Initially, Disney responded positively, stating I only needed to wait for a new contract. I waited patiently for over two months, only to later be informed that my contract would not be renewed.

 

I was never given any warnings—verbal or written—about my performance. I never received any indication that my contract might be terminated. I was left confused, frustrated, and deeply disappointed by Disney’s unilateral decision to end my employment, especially when I had been repatriated while my contract had not yet finished.

 

Lessons from My Experience:

            1.         Maintain professionalism despite adversity: Even under extremely difficult circumstances, I remained focused on my duties.

            2.         Know your rights and report misconduct: While my case was dismissed, speaking up was the right choice, and I hope it encourages others to do the same.

            3.         Document everything: Medical records and written communications are critical for proving your situation objectively.

            4.         Resilience is key: Challenges—both physical and emotional—require strength, and I learned the importance of advocating for myself.

            5.         Life is unpredictable: Even when you do everything right, decisions beyond your control can occur. Learning to cope and plan for the future is vital.

 

Though this experience was painful and disappointing, it taught me resilience, self-advocacy, and the importance of professional integrity. I hope my story serves as a lesson for others in the maritime industry and beyond.

Crew Insights

Articles and experiences shared by crew members working on cruise ship. Find out more about ship life at sea together with tips and advices for first time crew members and cruise oldtimers.

Authored by

kgnadmin