Princess Cruises announced today it is suspending voyages on all 18 of its cruise ships due to the global spread of the coronavirus. Princess Cruises has made a difficult decision and said the company will voluntarily pause global operations fleet-wide for two months (60 days), impacting scheduled voyages departing from March 12 to May 10.
“Princess Cruises is a global vacation company that serves more than 50,000 guests daily from 70 countries as part of our diverse business, and it is widely known that we have been managing the implications of COVID-19 on two continents,” said Jan Swartz, president of Princess Cruises. “By taking this bold action of voluntarily pausing the operations of our ships, it is our intention to reassure our loyal guests, team members and global stakeholders of our commitment to the health, safety and well-being of all who sail with us, as well as those who do business with us, and the countries and communities we visit around the world,” said President of Princess Cruises Jan G. Swartz.
We have always been dedicated to one truth: the health, safety, & well-being of our guests, teammates, & communities we visit. #PrincessCruises President Jan Swartz shares an update on how our company is upholding this core value during this unprecedented time. pic.twitter.com/5u6pSR62Cb
— Princess Cruises (@PrincessCruises) March 12, 2020
Princess Cruises firmly believes this is the right decision and is in alignment with the company’s core values.
Those currently onboard a cruise that will end in the next five days will continue to sail as expected through the end of the itinerary so that onward travel arrangements are not disrupted. Current voyages that are underway and extend beyond March 17 will be ended at the most convenient location for guests, factoring in operational requirements. Princess will do everything possible to return each guest home with the greatest amount of care possible. During this time, our operations and medical teams across the fleet will remain vigilant in their care and service for guests and crew onboard.
For those who are impacted by this business decision, Princess is offering guests the opportunity to transfer 100% of the money paid for their cancelled cruise to a future cruise of their choice. To add a bonus incentive for guests to accept this offer, the company will add an additional generous future cruise credit benefit which can be applied to the cruise fare. In addition, Princess will honor this offer for those guests who had made final payment and cancelled their booking on or after February 4, 2020. The future cruise credit can be used on any voyage departing through May 1, 2022.
This is the saddest day in the cruise history for Princess Cruises, for the Guests, for the thousands of crew members and their families who depend on their income. No words can describe our sadness.
