The newly established Crew Welfare Hub at Liverpool Cruise Terminal has wrapped up a highly successful summer season, providing essential support and services to thousands of cruise ship crew members.

Throughout the summer months, the terminal welcomed 97 vessels, bringing in a total of 55,575 crew members. These dedicated professionals worked tirelessly to ensure an unforgettable experience for passengers aboard their vessels.

The Crew Welfare Hub, a collaborative initiative between Liverpool Seafarers Centre and Liverpool Cruise Terminal, offers a range of practical and emotional support services to visiting seafarers.

Its convenient location within the terminal has proven invaluable for crew members, many of whom have limited time ashore. By providing a comfortable and supportive environment, both indoors and outside, the Crew Welfare Hub has enabled seafarers to access essential services and enjoy a well-deserved break. 

The crew had access to various amenities, including complimentary Wi-Fi, refreshments, and essential shopping options, such as discounted SIM cards to help them stay connected with family and friends back home. They could also receive city guides and local information from staff and volunteers, who served as ambassadors for Liverpool, showcasing its many attractions. Additionally, currency exchange services were available at the Hub, allowing crew members to purchase local souvenirs and even Asian snacks provided by the Crew Welfare Hub, helping them feel more at home during their visit.

A convenient parcel service was available, allowing crew to arrange for packages to be delivered to the seafarers' centre for easy pickup while in Liverpool. A dedicated team of Ship Welfare Visitors and volunteers was on hand to offer assistance and guidance. Staff and volunteers shared countless cups of tea, coffee, and hot chocolate with the visiting crew and listened to fascinating stories from people around the globe.

This effort was made possible by the Liverpool Seafarers Centre staff, the Liverpool Cruise Terminal and 20 dedicated volunteers who supported the crew during busy times. They worked tirelessly, even in challenging weather conditions this summer.

"We are delighted with the success of the Crew Welfare Hub," said Kinga Davies, Deputy Manager at Liverpool Seafarers Centre. "It has become a vital resource for visiting crew, offering a much-needed respite from the demands of life at sea. We would like to extend a heartfelt ‘thank you’ to all the staff and volunteers for their invaluable support in making this service possible for seafarers.”

The Hub's popularity underscores the increasing importance of supporting the welfare of seafarers. As the cruise industry continues to thrive, Liverpool Cruise Terminal remains committed to fostering a welcoming and supportive environment for all who pass through its doors.

If anyone would like information about volunteering opportunities get in touch with Liverpool Seafarers Centre.